Return Policy

At Supplement Giant, we strive to ensure you're satisfied with your purchase. If you need to return or exchange an item, please review our simple return policy below to ensure a smooth process.

Return Window

• 15-Day Return Period: All returns or exchanges must be initiated within 15 days from the date of purchase. Items returned after 15 days will not be accepted.

Return Location

• Original Store Location: Returns or exchanges must be made at the Supplement Giant store where the item was originally purchased. Returns will not be accepted at other locations.

Conditions for Returns To be eligible for a return or exchange, items must meet the following conditions:

• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
• Unopened Items: Items that are unopened and in their original packaging may be returned for a full refund or store credit.
• Refunds: Refunds will be issued in the original form of payment (e.g., credit card refunds will be credited back to the same card used for purchase).
• Store Credit: Alternatively, you may choose store credit for the full purchase amount.
• Opened or Defective Items:
• If an item has been opened and is found to be defective, you may return it for store credit or an exchange for the same item or a comparable product of equal value.
• The item must be less than half used to qualify for an exchange.
• Exchanged Items Are Final: Once an item is exchanged, the replacement item is considered a final sale and cannot be returned or exchanged again.
• Allergies or Ingredients: We will not accept returns for opened products due to allergies or sensitivities to ingredients (e.g., artificial dyes or flavorings) that are clearly marked on the product's label. Customers are responsible for reviewing ingredient labels prior to purchase.
• No Returns for Flavor on Opened Products: Most products are formulated with performance as the primary focus, and while many taste great, flavor is subjective and may not suit every preference. This includes "unflavored" products, which may taste like their raw ingredients and are not tasteless. For this reason, we do not accept returns or exchanges for opened products based on dissatisfaction with flavor. Customers are encouraged to review product descriptions or consult with our staff before purchasing.
• Promotional or Package Deal Purchases:
• For items purchased as part of a promotional offer (e.g., "buy one get one half off" or "3 items for $100"), returns or exchanges of less than the entire package will have the promotional discount deducted from the refund or store credit.
• Example: If two items are purchased in a "buy one get one half off" promotion (e.g., each item is $50, but the total is $75), returning either item will result in a store credit equal to the discounted value of the returned item (e.g., $25). If the promotion is no longer active, the store credit ($25) can be applied toward an exchange, but no additional discounts will apply.
• The value of the returned item will be determined based on the prorated amount after the discount, as indicated on the receipt or calculated at the time of return.

Non-Returnable Items The following items are not eligible for return or exchange:

• Items returned after the 15-day return period.
• Items that are more than half used.
• Items without a valid receipt or proof of purchase.
• Exchanged items (as noted above, exchanges are final).
• Opened items returned due to allergies or sensitivities to ingredients clearly listed on the product label.
• Opened items returned due to dissatisfaction with flavor, including unflavored products.

How to Return an Item

1. In-Store Returns: Bring the item, along with your receipt or proof of purchase, to the Supplement Giant store where the item was purchased within 15 days.
2. Ensure the item meets the conditions outlined above (unopened or less than half used for defective items).
3. Our team will process your return and issue a refund or store credit, or facilitate an exchange as applicable.

Additional Information

• Shipping Costs: For in-store purchases, shipping costs (if any) are non-refundable.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service team at info@supplementgiant.com or 316-685-1675 within 15 days for assistance.
• Questions? If you have any questions about our return policy, please reach out to us at info@supplementgiant.com or 316-685-1675 or visit us at the store where you made your purchase.

We reserve the right to refuse returns or exchanges that do not meet the above criteria or in cases of suspected fraud or abuse.

Thank you for shopping at Supplement Giant!